Privacy Policy – Bharat Bike Rental

Last Updated: 20 November 2025

Welcome to Bharat Bike Rental (“Company”, “we”, “our”, “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, use our services, or interact with us in any way. By accessing our website or using our bike and scooty rental services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide a smooth and secure rental experience. The types of data we may collect include:

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Residential address

  • Date of birth

  • Government ID details (Aadhaar card, driving licence, or passport)

b. Rental-Related Information

  • Rental dates and times

  • Vehicle preference

  • Payment method and transaction history

  • Pickup and drop-off locations

c. Device & Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data

d. Communication Data

Any messages, feedback, support requests, or inquiries you send through our website or WhatsApp.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Service Delivery: To verify your identity, confirm bookings, deliver vehicles, and manage rental operations.

  • Communication: To send booking confirmations, alerts, updates, promotional offers, and support messages.

  • Payment Processing: To process and record payments securely.

  • Legal Compliance: To verify driving eligibility and maintain necessary records for regulatory purposes.

  • Safety & Security: To prevent fraud, unauthorized access, or misuse of our vehicles.

  • Website Improvement: To analyse user behaviour and enhance the functionality and performance of our website.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience. Cookies help us:

  • Recognize returning visitors

  • Remember user preferences

  • Measure website performance

Users may disable cookies through browser settings, but doing so may limit certain website functionalities.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

  • Service Providers: With trusted partners such as payment gateways, customer support tools, or verification agencies.

  • Legal Requirements: When required by law, government authorities, or to protect our legal rights.

  • Business Transfers: If our business is merged, acquired, or restructured, your information may be transferred as part of the transaction.

5. Data Storage and Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, or misuse. Although we strive to safeguard your data, no method of transmission over the internet is completely secure. Users are advised to maintain the confidentiality of their login credentials and verification documents.

6. Retention of Information

We retain your information only for as long as necessary to:

  • Fulfil rental obligations

  • Comply with legal and accounting requirements

  • Resolve disputes or prevent fraud

Once no longer required, your data is securely deleted or anonymized.

7. Your Rights and Choices

Depending on applicable laws, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your information, subject to legal obligations.

  • Opt-Out: Unsubscribe from promotional messages anytime.

To exercise any of these rights, you may contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. Users are encouraged to review the privacy policies of external sites before sharing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business processes or legal requirements. The updated policy will be posted on this page with the “Last Updated” date. Continued use of our website or services indicates acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

Bharat Bike Rental
Email: support@bharatbikerental.shop
Phone: 7070292366
Location: Dehradun, Uttarakhand, India